Tag Archive for 'motorhomes'

Mandy negotiates motor-home cleaning and Web site design despite opposition from Ralph

Ruarc had told Mandy that she would find Ralph at the bottom end field which was their name for a part of the farm that Mandy had not yet visited. All she knew was that it was the centre of the agricultural activities for the farm and could only be accessed by following a narrow farm track with high earthen hedges on each side.

Wearing a pair of yellow Wellingtons in her lunch break, Mandy took the bull by its horns and trudged off to see Ralph.

Fifteen minutes of walking later, at the end of the farm track, Mandy came into a clearing where there were several caravans clustered in a square. In the middle, several pieces of outdoor furniture were strewn around providing seating and eating facilities.  Resting where they could find a space were about fifteen workers, men and women, looking extremely tired. Some were seated on the ground with their backs to the caravans and others were perched on the benches.

Ralph was reading a magazine in a comfortable camping seat. He gave Mandy a crooked smile and dropped the magazine on the grass besides him, making sure Mandy could see the naked female pin-up that was on its front cover.

“So you thought you would pop out to give me some more target practice, did you?”

Mandy considered a sharp response to Ralph’s stupid behaviour the previous day with his shot gun and even more foolish comments. But instead, just shook her head wearily and tried a more friendly approach.

“Ralph,” she said, brightly. “I’m trying to improve the level of service that we offer to motorhome customers by providing them with more information as to what checks have been done on the motorhome before it is made available for motor home rental or motor-home sales. I wondered whether you would be willing to make a list of all the things you do, perhaps a check list that I could put on the side of each motorhome together with details of engine size, van length and any guarantee offered.”

“I could also wipe your bum,” said Ralph, helpfully.

Then his face transformed into a snarl.

“Are you absolutely out of your mind. Where am I going to get the time to do that? And what makes you think I actually do anything anyway? The motorhomes come in and go out and whatever guarantees you give about their condition are not in writing so customers can prove nothing.”

Mandy tried to stay calm and reasonable, although her pulse was already racing with anger in response to his naked aggression.

“But that is exactly the problem, motor homes come in but they will never be sold these days unless customers are confident enough to buy them or to rent them. Part of the reason why we haven’t been making enough sales is because of the lack of customer confidence. Our customers need to be confident about the state of the motor home they are buying so they can drive away full of their dreams and not be worrying about practicalities like breaking down.”

“As you can see,” Ralph waved, indicating the field workers, “I’ve already got plenty on my hands. You want it done, you do it!”

“Well, OK, could you spare one of your workers on a regular basis to go through the motorhomes and clean them, say once a week. The motorhomes get dusty quickly and it doesn’t help with selling them or renting them out.”

“I don’t get this,” said Ralph. “It’s all about what I can do for you. What about you doing something for me.” He picked up the magazine and stroked the naked female body in the photograph to indicate what he had in mind.

Mandy felt she’d just about had enough and was getting ready an extremely sharp reply when a small voice spoke up from a young woman who was resting her back against one of the caravan wheels.

“If you want some cleaning done, I would be happy to help.” She had a strong accent that sounded East European.

Ralph looked down at her and set his mouth in an expression of distaste.

“I suppose you could have her!” Ralph indicated with his thumb. “I have!” He smirked at his play on words.

“She’s no damn good in the fields – too weak. I was going to send her back when the gangers next come around.”

Mandy looked at the woman. She was young and skinny, almost emaciated.

“I’m willing work hard but I am office worker at home,” the woman with the tiny voice said. “But I can clean good and also good on computer, if need  office work.”

A gleam came into Mandy’s eye. Rita had consistently refused to talk to Mandy about the Web site which still needed updating and which would need a lot of maintenance to record the promotional motor-home competition results and the extensive presentational improvements that Mandy wanted.

“Have you done any Web site design?” Mandy enquired.

“At home, I am computer programmer – of course.” The woman’s eyes were bright with hope.

“What are you doing here?”

“I wanted building new life where pay better – not intention work field.”

“You want her, you take her,” interrupted Ralph, “but you’ll have to pay her and give her time off when I feel like coming around. He made a rude gesture with his hand.”

Mandy made a snap decision.

“Come on,” she said to the girl. “Let’s get out of here.”

As they walked away from the small caravan encampment, Ralph was leading the workers back to the fields.

“My name Katerina. He Devil. Do bad things me. Please no want see again,” the young woman said.

Mandy nodded, hoping she could keep her promise.

Mandy drives a Nu Rio and dreams of management

As Mandy entered the motor home sales office the next day, Ruarc who was already in his office, called out to come in and see him. Mandy hung up her coat with a feeling of foreboding, opened the door to his office and stood nervously wondering what was on his mind.

Ruarc, tossed an invoice that had arrived in the post on top of some paperwork that looked suspiciously like yet more unpaid invoices. It was obvious he was a bad mood.

“Gladys is still off sick. We can’t do without her. I need somebody to go around and sort her out. I don’t know whether it’s a girly thing that she’s got so I need a woman on the job. Rita’s no good at this sort of thing so that only leaves you.

“What exactly do you want me to do?”

“Anything that sorts the matter out. We need the motorhome sales office to run properly, we need the suppliers kept happy and we need to make more sales. You know what we need and it’s in your interests to make the firm work so you get paid. Now get around there sharpish so that you can get back to pulling in the motor home rentals.”

“I’m afraid I don’t know where she lives and I haven’t got any transport.”

“Take the Nu Venture Rio motorhome. Its nippy and easy to manoeuvre for parking. Here’s Gladys’ address.”

Ruarc, tossed a set of keys for the Nu Venture Rio motorhome and a note with her address scrawled on it. Mandy saw that it was in the local town.

It had been a few weeks since Mandy had driven anything after being forced to surrender her car back to the leasing company because she couldn’t keep up the payments and it felt great to be behind the wheel again.

The Nu Venture Rio hummed along beautifully and felt hardly different to drive than a large car. The twin bench seats spread out behind her like a pair of wings urging her to fly.

Mandy wondered whether her work duties might become ever more integrated into Ruarc’s business so that eventually she could take a much greater management role.

Ruarc seemed an acute businessman. There was the aspects of his business that Mandy didn’t like but, if the edges could be refined, it was potentially a business that could go far.

To get the feeling of the small motorhome, Mandy took the bypass all the way to the roundabout and then came back almost to Ruarc’s motorhomes before heading off into town.

It would have been so nice just to keep driving … to be free, thought Mandy then, resignedly, headed back.

Gladys’ house was located in a clump of properties that looked as if they were ex-local authority. Mandy easily parked the Nu Venture outside.

The garden gate was rotten and held open by a small boulder although the garden itself was tidy enough. The house had a tired feeling as if an attempt had been made to make it look respectable but with little money to put plans and dreams into effect.

Mandy pressed the doorbell, found it didn’t work and wrapped gently on the door with her knuckles.

A dishevelled man Mandy assumed was Gladys’ husband came to the door and eyed her suspiciously as if she was somebody from the Benefits Office.

My name’s Mandy and I’m from where Gladys works. We were worried about her. Is she in?

“She’s upstairs and not up yet. You can find your way. I’ll be in the back garden with my pigeons if you need me.”

The man retreated, obviously keen to get out from any line of fire.

Mandy closed the door behind her. The hallway was empty and sparse with a covering of lino on the floor. The staircase was to her right and Mandy climbed the stairs feeling intrusive calling out to Gladys as she went.

“What is it?” It was a sound of Gladys’ voice from behind one of the doors.

Mandy knocked on the door and entered saying “It’s only me! Ruarc sent me around because he was worried about you.”

Mandy starts motorhome telephone sales

When Mandy arrived at Ruarc’s motorhome sales office the next day and sat down at her desk, she felt a cold draft blowing on her shoulder.

The reason was easy to spot. The motorhome office window was open and a wire had been passed through which now meant that the motorhome window would be permanently open thus causing a draft.

The purpose for the wire was obvious. A rather antiquated telephone now rested on Mandy’s desk and there was a note besides the telephone saying:

“It’s time to get the sales going, gal! Get phoning.”

A scruffy visitors log lay besides the note. A brief inspection showed, in extremely scrawled handwriting, details of potential customers who had visited Ruarcs motor home sales office, left their telephone number and sometimes their address, but had somehow managed to escape with their money intact and without buying a motorhome.

“Have you seen the note?” roared Ruarc from the other end of the motorhome.

“I could hardly miss it given the draught through the window that the wire is causing,” snorted Mandy.

“I’ll get it fixed properly, when you get the sales up – as a bonus. The whole country’s panicking because of this recession and I’ve got more motorhomes coming in to put up for sale soon. You’re my great white hope! Get going gal! I’ll make it worth your while. Anyway, the fresh air will keep you awake! Think positively.”

Wearily, Mandy opened the visitors book at the first page and started telephoning.

As the morning wore on, there were no drop-in visitors to the Ruarcs (wrecks) motorhome sales, as Mandy was privately beginning to call his business. So Mandy was able to concentrate of her telephoning. It seemed that Ruarc was not the only one to hear the doom and gloom on the radio.

The feedback that Mandy received as she telephoned around previous visitors was that they had come away with an impression of really bad customer service. The general comment was that they thought the motor homes were OK but could rarely get anybody to answer to their questions or even open a motorhome for closer inspection. Few showed any interest in coming back, partly because of the transport cost of getting to such a rural location and partly because the unprofessional ambiance of the business had completely put them off.

Mandy put the telephone down once again after yet another unsuccessful sales pitch. Ruarc was leaning against the wall with his hands in his pockets watching her moodily.

“I’m getting a lot of negative feedback from previous visitors to your motor home sales, Ruarc,” she said.

Ruarc’s response was graphic and included references to the customer’s parentage that didn’t bear repeating. He then slouched off back to his office, hands deep in pockets, shoulders slumped.

After a while, he called his secretary, Gladys, into his office, presumably to cheer him up. Since she appeared to have done nothing so far that day except file her nails and check her bouffant blonde hair. At least he was at last giving Gladys a reason for being there, thought Mandy, bitterly.

After another ten calls, Mandy came across a man who currently had a VW campervan and wanted to buy something bigger. Like the others, he’d been unable to find anybody to talk to him when he’d previously visited but was prepared to try again, especially as Mandy promised to look after him personally.

There was something about his voice that Mandy liked. He came over warm and friendly. It had been a while since Mandy had spoken to anybody who was warm and friendly. She found herself looking forward to his visit at two o’clock in the afternoon and, surprised, even wondered if she’d been a bit flirtatious. Perhaps that was what it took to get people to come back to Ruarcs wrecks, she thought.